![]() With this being said our Angel program is extremely flexible and you are welcome to cancel at any time, any of your money can be refunded directly back to you.Īgain I am sorry for any frustration and I hope this clears up some of the details on us at Naked Wines. ![]() If you didn't receive any of these I would appreciate you sending us an email to so we can investigate and rectify, as we don't want this to be an ongoing issue for our customers. Plus we include an onboarding booklet in the first book. We send ongoing emails about the subscription and occasionally call our new customers. By the sounds of it, you ordered and signed up to be an Angel via one of our promotional Angel case offers, so apologies if this came as a shock to you and that you didn't receive any communication. Read moreīecoming an Angel with us is not obligatory, however it is the best way to buy from us as an ongoing customer. Thank you for taking the time to leave a review and apologies for any miscommunication or frustration that has been caused after you've had a great experience with the first order being received successfully. If you need anything further don't hesitate to reach out to our team via phone on 1300 898 677 (9am - 5pm Monday till Friday) Or send us an email to so we can complete your requested next steps. With this being said our Angel program is extremely flexible and you are welcome to cancel at any time, any of your money credited to your Naked Wines account already can be refunded directly back to you.Īgain I am sorry for any frustration. Plus we include an on-boarding booklet in the first book. The Contribution of $40.00 is not a membership fee but will get added to your Naked Wines balance, adding up each month, with that balance being used towards your next purchase of wines before the difference (if there is any remaining) coming from the card on your account. By the sounds of it, you ordered and signed up to be an Angel via one of our promotional Angel case offers, so apologies if this came as a shock to you and that you didn't receive any communication.Īs an Angel we offer discounted wines, free monthly bottles (when buying 12 or more bottles) and also discounted delivery. ![]() Thanks for taking the time to submit a review! We really appreciate the feedback you've provided and we apologise for any miscommunication or frustration that has been caused around the $40.00 Contribution to your Naked Wines account.
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